Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using Total Management NYC's website, PropertyPulse™ platform, or property management services ("Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

2. Description of Services

Total Management NYC provides:

• Property management services for NYC co-ops and condominiums
• The PropertyPulse™ digital platform for residents, board members, and property managers
• Financial management and accounting services
• Maintenance coordination and work order management
• Board governance support and compliance management
• 24/7 emergency response services

3. User Accounts

Account Registration

To access certain features of the PropertyPulse™ platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose
• Attempt to gain unauthorized access to any part of the Services
• Interfere with or disrupt the Services or servers
• Upload malicious code or content
• Impersonate any person or entity
• Collect information about other users without consent
• Use the Services to send spam or unsolicited communications

5. Property Management Services

Service Agreements

Property management services are provided pursuant to separate management agreements between Total Management NYC and building ownership (boards of directors or homeowner associations). Individual residents and unit owners access services through their building's management arrangement.

Work Orders and Maintenance

Service requests submitted through PropertyPulse™ are subject to building policies, management agreements, and applicable regulations. Response times and service availability may vary based on the nature of the request and building-specific factors.

6. Financial Transactions

Payment processing through our platform is subject to our payment policies and those of our payment processors. You agree to pay all applicable fees and charges. Building-specific fees (maintenance, assessments, etc.) are governed by your building's governing documents.

7. Intellectual Property

The Services, including the PropertyPulse™ platform, website content, logos, and trademarks, are owned by Total Management NYC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

8. User Content

You retain ownership of content you submit through the Services (such as messages, documents, or photos). By submitting content, you grant us a license to use, store, and share such content as necessary to provide the Services.

9. Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOTAL MANAGEMENT NYC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU, IF ANY, FOR USE OF THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Total Management NYC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services or violation of these Terms.

13. Modifications

We reserve the right to modify these Terms at any time. We will notify users of material changes through the platform or by email. Continued use of the Services after changes constitutes acceptance of the modified Terms.

14. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason. Upon termination, your right to use the Services ceases immediately.

15. Governing Law

These Terms are governed by the laws of the State of New York without regard to conflict of law principles. Any disputes shall be resolved in the courts located in New York County, New York.

16. Contact Information

For questions about these Terms, contact us at: