Case Studies
Real results from buildings we've helped transform.
Proven Results
Every building has unique challenges. Here's how we've helped co-ops and condos across NYC overcome obstacles and achieve their goals.
Rego Park Co-op
Financial Turnaround • 60 units
The Challenge
$150,000 in annual shareholder arrears, $500,000+ in deferred maintenance, multiple outstanding violations, unstable operating liquidity, and informal and inconsistent collections enforcement. The cooperative lacked structured financial discipline and long-term capital planning.
Our Solution
Engaged Axela Collections to professionalize arrears recovery, segmented delinquent accounts by legal exposure, coordinated enforcement strategy with counsel, implemented structured repayment agreements, reconciled shareholder ledgers for accuracy, developed a 5-year capital roadmap, and rebuilt disciplined monthly forecasting. Collections moved from reactive reminders to systematic recovery.
Results
- 75% reduction in arrears within 18 months
- All violations cleared
- Operating liquidity stabilized
- Financing secured for capital improvements
- Accurate forward-looking financial forecasting implemented
- The building transitioned from financial instability to structured fiscal governance
Queens Co-op
Energy Optimization & Cost Stabilization • 96 units
The Challenge
Escalating heating expenses, inefficient boiler cycling, uneven temperature distribution, and no energy performance monitoring. Fuel volatility was driving operating budget pressure.
Our Solution
Installed RunWise smart boiler controller, secured ~70% utility rebate coverage, enrolled building in bulk gas purchasing program, and implemented seasonal performance calibration. Heating became a monitored operating system rather than a blind expense.
Results
- 20% energy savings
- 30% reduction in heating-related operating costs
- Locked in favorable gas pricing
- Improved building-wide temperature consistency
- Long-term operating cost stabilization
- Energy management shifted from reactive to strategic
Queens Co-op
Compliance Stabilization • 75 units
The Challenge
Multiple Local Law violations, missed filing deadlines, fragmented compliance oversight, and exposure to civil penalties. Regulatory risk lacked centralized management.
Our Solution
Conducted full Local Law audit (LL11, LL87, LL88, LL97, etc.), implemented structured compliance dashboard, coordinated engineer timelines, and proactively tracked certifications and deadlines. Compliance shifted from reactive enforcement to preventative governance.
Results
- Zero open violations within 12 months
- All certifications current
- Avoided $50,000+ in fines
- Transparent board reporting
- The building achieved regulatory stability and institutional compliance tracking
HDFC Co-op
Carbon Compliance Strategy • 46 units
The Challenge
Subject to Local Law 97 carbon mandates, aging heating infrastructure, limited capital capacity for system upgrades, and ongoing annual compliance filing burden. For a smaller HDFC cooperative, recurring regulatory filings created financial and administrative strain.
Our Solution
Conducted emissions and systems review, evaluated decarbonization feasibility, coordinated required engineering documentation, filed for Article 31 hardship relief under Local Law 97, and integrated carbon planning into capital roadmap. Article 31 allows qualifying buildings to reduce recurring annual filing exposure through structured hardship relief.
Results
- Article 31 filing successfully submitted
- Eliminated recurring annual filing burden
- Long-term carbon compliance roadmap established
- Emissions strategy aligned with capital planning
- Preserved affordability while maintaining compliance
- The building moved from recurring regulatory pressure to managed carbon governance
Flushing Co-op
Operational Excellence & Governance Modernization • 100 units
The Challenge
3-week average work order completion, late financial reporting, weak board communication structure, and rising resident dissatisfaction. Operational performance lacked accountability.
Our Solution
Assigned dedicated property manager, implemented structured maintenance tracking, deployed PropertyPulse™ dashboard, standardized month-end reporting, and formalized board communication protocols. Governance became measurable and transparent.
Results
- Reduced work order time from 3 weeks to 3 days
- 100% on-time financial reporting
- 60% reduction in resident complaints
- Improved board meeting preparedness and satisfaction
- Increased operational transparency
- The building shifted from inconsistent service to disciplined execution
Jackson Heights Co-op
Facade Leak Remediation & Capital Oversight • 94 units
The Challenge
After completing a $200,000+ leak remediation project, the building began experiencing façade-related water intrusion again within two years. No engineer retained for the original project, no formal root cause analysis, risk of repeating costly repairs, and shareholder confidence was declining.
Our Solution
Guided Board in hiring licensed façade engineer, commissioned formal building envelope assessment, identified deficiencies in prior repair scope, structured corrective scope of work, managed contractor bidding and negotiations, and oversaw scheduling, inspections, and payment controls. The focus shifted from patchwork repair to permanent correction.
Results
- Project completed on time
- Delivered within approved budget
- No recurring leaks reported
- Engineer-certified corrective scope implemented
- Restored shareholder confidence
- The cooperative moved from recurring capital waste to structured project governance
Rego Park Co-op
Insurance & Financial Recovery • 60 units
The Challenge
The cooperative was overpaying workers' compensation premiums due to incorrect payroll classifications, improper risk coding, and historical rating inaccuracies. Premium costs were inflating operating expenses unnecessarily.
Our Solution
Total Management NYC conducted a structured insurance audit: reviewed historical payroll reporting, verified classification accuracy, challenged incorrect underwriting assumptions, coordinated carrier review and policy adjustment, and implemented ongoing premium monitoring. We treated insurance as a controllable financial variable.
Results
- $20,000 premium refund recovered
- Corrected insurance classifications
- Reduced future premium exposure
- Ongoing monitoring implemented
- Improved operating cash flow without any maintenance increase
Manhattan Co-op
Emergency Gas Restoration
The Challenge
A building-wide gas outage left residents without cooking gas. Gas restorations in NYC often take months or years due to regulatory missteps, unnecessary 3 PSI DOB pressure tests, and coordination failures. In prewar infrastructure, aging piping systems frequently cannot withstand 3 PSI testing without triggering full system replacement.
Our Solution
Total Management NYC evaluated the regulatory path before filing. Under the NYC "5-Day Rule" framework, we avoided unnecessary 3 PSI DOB testing and coordinated directly with Con Edison to pass the required 0.25 PSI utility pressure test while managing inspections, documentation, and resident communication simultaneously.
Results
- Gas fully restored in under one week
- 3 PSI DOB testing avoided
- No violations or civil penalties issued
- Hundreds of thousands in potential infrastructure costs avoided
- Resident disruption minimized
Queens Co-op
Violation Recovery
The Challenge
The cooperative inherited multiple defaulted ECB/OATH violations with over $50,000 in assessed civil penalties. The Board believed the penalties were final and unrecoverable.
Our Solution
Total Management NYC engaged B Compliant to conduct a full historical violation audit, identify reopenable default cases, file motions to reopen default judgments, reconstruct compliance documentation, and pursue administrative mitigation and refund reconciliation.
Results
- Over $50,000 in civil penalties recovered
- Defaulted violations successfully reopened
- Significant reduction in regulatory exposure
- Improved compliance profile
- Ongoing digital tracking implemented
- No shareholder assessment required
NYC Co-op
Insurance Restructuring
The Challenge
A cooperative faced rising insurance premiums and a deductible increase from $5,000 to $50,000 amid a hardened NYC insurance market.
Our Solution
Total Management NYC reviewed underwriting exposure, coordinated broker negotiations, structured a deductible buy-back layer, and preserved coverage integrity while minimizing premium volatility.
Results
- Deductible effectively restored from $50,000 to $5,000
- Premium increase controlled relative to market conditions
- Financial exposure stabilized
- Improved reserve predictability
Your Building Could Be Next
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